Terms & Conditions

1. Who These Terms Apply To

These terms govern any engagement between JÄRRD OÜ, trading as House of JARRD ("JARRD," "we," "us"), registered in Estonia under registry code 17520790):, and any client engaging our services ("Client," "you").

By booking a Decode session, signing a proposal, or otherwise engaging us, you agree to these terms.

 

2. Our Services

We provide brand, culture, and digital intelligence services across three domains — Clarity & Focus, Expression & Coherence, and Momentum & Results — delivered through our Decode → Frame → Shape → Activate → Embed framework.

The specific scope, deliverables, and timeline for any engagement will be confirmed in a separate proposal, statement of work, or written agreement ("Engagement Terms"). Where these Terms & Conditions and the Engagement Terms conflict, the Engagement Terms take precedence for that specific project.

 

3. Payment

Unless otherwise agreed in writing, our standard payment structure is 50% upfront, due before work begins, and 50% on completion, due before final delivery of assets or handover.

For ongoing Embed retainers, payment terms will be set out separately in the retainer agreement (typically monthly in advance).

Invoices are payable within 30 days of issue unless otherwise stated.

Late payment may result in paused work, delayed delivery, or a late payment charge, at our discretion.

All fees are exclusive of VAT/applicable taxes unless stated otherwise.

 

4. Ownership & Intellectual Property

Ownership of final deliverables transfers to the Client only once full payment has been received in full.

Until full payment is made, all work — including drafts, concepts, strategy documents, designs, and content — remains the intellectual property of JARRD and may not be used, published, or implemented by the Client.

We retain the right to showcase completed work in our portfolio, case studies, and marketing materials, unless otherwise agreed in writing (e.g. under an NDA).

Any pre-existing tools, frameworks, methodologies, or proprietary systems used to deliver the work (including but not limited to our Codes, Pillars, and Service Framework) remain the permanent intellectual property of JARRD and are licensed for the Client's use, not transferred.

 

5. Cancellation & Changes

Either party may cancel an engagement with 14 days written notice.

Any work completed up to the point of cancellation is payable in full.

The upfront deposit is non-refundable once work has commenced.

Significant changes to agreed scope may require a revised timeline and fee, to be agreed in writing before work continues.

 

 

6. Confidentiality

Both parties agree to keep confidential any non-public business, brand, or strategic information shared during the engagement, and not to disclose it to third parties without written consent — except where required by law.

 

7. Liability

We deliver our services with the level of care and skill expected of a professional brand and marketing consultancy.

We do not guarantee specific commercial outcomes (e.g. revenue, growth, or campaign performance), as these depend on factors outside our control.

Our total liability for any claim arising from an engagement is limited to the total fees paid by the Client for that specific engagement.

We are not liable for indirect, consequential, or lost-profit damages.

 

8. Force Majeure

Neither party is liable for delay or failure to perform obligations due to circumstances beyond reasonable control (e.g. natural disaster, war, government action, widespread system outage).

 

9. Governing Law & Disputes

These terms are governed by the laws of Estonia, and any disputes arising from an engagement will be subject to the exclusive jurisdiction of the Estonian courts, unless otherwise agreed in writing.

Before pursuing formal proceedings, both parties agree to attempt to resolve any dispute in good faith through direct discussion.

 

10. Changes to These Terms

We may update these terms from time to time. The version in effect at the time an engagement begins is the version that applies to that engagement.

 

11. Contact

Questions about these terms contact@houseofjarrd.com

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JARRD —  London, Barcelona, Porto